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A little editorial announcement … In case you might not have been aware already yourself, as an additional service, CX Inspiration Hub offer the ‘Pharma… Read More »Subscribe to Pharma Digital CX News
CX inspirations with a special focus on digital customer experiences, touchpoints, channels and platforms
A little editorial announcement … In case you might not have been aware already yourself, as an additional service, CX Inspiration Hub offer the ‘Pharma… Read More »Subscribe to Pharma Digital CX News
MAPS Switzerland/nordics Chapter launch event “The power of digital in medical affairs” on December 16th 2021
DT Consulting has recently published a new whitepaper on “Building Digital Capabilities In Medical Affairs For A Post-COVID Multichannel Reality” (Francesca Properzi et al., Oct… Read More »Capabilities required for Digital Medical Affairs
OK, honestly spoken, I am afraid to say that when it comes to customer portals I might be biased. Over the past decades, I have… Read More »Does your customer portal meet customer needs … or yours?
Panel on Modernizing Medical Affairs at the Reuters Pharma 2021 conference
Rich Schwartz of Medallia and Mark Bard of the DHC Group share research findings from both HCPs and marketers taking a look at the current role of CX in life sciences. They were joined by Laurie Meyers, Sr. Director, Experience and Engagement Design at Genentech and Jessica Saperstein, Head of Customer Experience and Consumer Marketing at Novartis to further discuss and apply these insights to the future of CX in the pharmaceutical industry.
As a part of their Customer Experience Thought Leadership series @Youtube, Jacada shares their approach to customer service automation. In this video, Clay Davis from… Read More »What does Digital Adoption mean?
This special 75-minute Global Town Hall by MAPS (Medical Affairs Professional Society) focuses on digital innovation in medical affairs and the evolution of the field… Read More »Digital innovation in Medical Affairs
A physicians voice … (HCP = health care provider or health care professional in pharma language, e.g. physicians, nurses, caregivers, pharmacists, etc.)