Looking for an inspiring CX read for the upcoming break? Steven Van Belleghem has recently published an amazing eBook titled “The CX leader’s manual to… Read more »Free “CX Leader’s manual” eBook by Steven Van Belleghem
I am looking forward to representing Roche and speaking at the “2nd Annual CX Management for Life Science” conference, taking place 9th/10th of December 2021.… Read more »Meet me @CX for Life Science virtual conference on Dec 9/10
Recently, CX seems to have a run. Another free webinar crossed the way, this time by Reuters. It has been labeled “Becoming a CX Visionary:… Read more »Reuters seminar on “Becoming a CX Visionary” featuring CVS Health & Bloomfire
Watch this video of Daniel Ord explaining the importance of customer perception, with a special emphasis on the Customer Experience Pyramid (Meets Needs … Easiness… Read more »CX Day Greeting 2020 by Daniel Ord
I am really happy about the opportunity for professional exchange on real-life CX within a cross-industries “Customer Experience Council” that I just had the pleasure… Read more »Joining a cross-industries CX council