employee experience

Hurdles

Internal hurdles with the patient being a customer

June 23, 2022September 26, 2022
by Christian Velten

I once joined the medical leadership team meeting of a major TA (therapeutic area) in my company. Not going to further disclose which and where… Read More »Internal hurdles with the patient being a customer

Stop ...

Let’s stop calling ourselves “customer”

September 5, 2020September 26, 2022
by Christian Velten

In the pharmaceutical industry we feel inspired by innovation business masters like Amazon, Apple, Uber, Google, Netflix, etc. We would desperately like to be like… Read More »Let’s stop calling ourselves “customer”