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AI and business hand in hand
Top 7 ‘AI for customer service’ discussion themes

During Q4 this year, I have been – intentionally and accidentally – involved in a series…

CXN Live
CXN free online event on the Future of CX (Dec 5-6)

Free online event by CXN "All Access: Future of CX – Unlocking Best In Class CX Through Personalizat…

Developing a Voice of the Customer mindset | Alex Genov on Engati CX
Developing a Voice of the Customer mindset (video)

Alex Genov, Head of Customer Research at Zappos, is speaking on Engati CX about “Developing a …

About the author

My name is Christian Velten, and I am a senior CX leader in the pharmaceutical industry.

On my personal CX journey, I frequently stumble upon inspirational real life examples, concepts and quotes, often shared by colleagues from other industries. With this blog, I would like to give at least some of the positive collegiality that I experience back to the CX community.

Due to my background, you might find some bias towards pharma CX implementation.

Last not least, you will always find me strongly advocating for seeing patients as a growing customer segment of pharma, if not being the real, key customer.

Disclaimer: Any opinions shared in this blog are my own (or of another author in case indicated)
and do not necessarily represent my employer’s opinion.

Dr. Christian Velten

Interested to share your own best practice example with the community?