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CX Inspiration Hub

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Latest inspirations

Elevate Spotify podcast by MAPS
What Pharma Medical Affairs can learn from Amazon about insights mining (podcast episode)

Inspiring episode of the 'Elevate Medical Affairs Podcast Channel' @Spotify. MAPS speaks with Mark M…

From old old to new way of working
From ‘old old’ to new

In my industry (and I assume not only there), we speak a lot about ‘co-creation‘. A lot!…

Delivering Customer Experiences That Connect in a Post-Pandemic World
“Delivering Customer Experiences That Connect in a Post-Pandemic World” (webinar recording)

Watch this webinar on the role of Emotion AI in bridging the experiential void in a digital-first wo…

About the author

My name is Christian Velten, and I am a senior CX leader in the pharmaceutical industry.

On my personal CX journey, I frequently stumble upon inspirational real life examples, concepts and quotes, often shared by colleagues from other industries. With this blog, I would like to give at least some of the positive collegiality that I experience back to the CX community.

Due to my background, you might find some bias towards pharma CX implementation.

Last not least, you will always find me strongly advocating for seeing patients as a growing customer segment of pharma, if not being the real, key customer.

Disclaimer: Any opinions shared in this blog are my own (or of another author in case indicated)
and do not necessarily represent my employer’s opinion.

Dr. Christian Velten

Interested to share your own best practice example with the community?