What is this about ?
My name is Christian Velten, and I am a senior CX leader in the pharmaceutical industry.
On my personal CX learning journey, I frequently stumble upon inspirational real life examples, concepts and quotes, shared by colleagues across industries. On this site, I would like to give at least some of the positive and fruitful collegiality that I experience back to the CX community.
Due to my more recent positions, you might find some bias towards pharma CX implementation.
Disclaimer: Any opinions shared in this blog are my own (or of another author in case indicated) and do not necessarily represent my employer’s opinion.
