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CX Inspiration Hub

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Latest inspirations

2024 CX Management for Life Sciences conference
Providing proof of CX commercial value @2024 CXM for Life Science

Presentation about providing commercial value proof of customer experience approaches.

Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference
Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial value

Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and…

9th Annual CX Conference
Using Metrics to Communicate Commercial Value of CX @2024 Annual CX Conference

Presentation on Maximise Measurement Tools & Metrics To Communicate The Commercial Value Of CX & Pro…

About the author

My name is Christian Velten, and I am a senior CX leader in the pharmaceutical industry.

On my personal CX journey, I frequently stumble upon inspirational real life examples, concepts and quotes, often shared by colleagues from other industries. With this blog, I would like to give at least some of the positive collegiality that I experience back to the CX community.

Due to my background, you might find some bias towards pharma CX implementation.

Last not least, you will always find me strongly advocating for seeing patients as a growing customer segment of pharma, if not being the real, key customer.

Disclaimer: Any opinions shared in this blog are my own (or of another author in case indicated)
and do not necessarily represent my employer’s opinion.

Dr. Christian Velten
Dr. Christian Velten

Interested to share your own best practice example with the community?