Innovations in Patient CX
Digital Health Coalition (DHC) industry report on “Innovations in Patient CX”
CX inspirations with a special focus on digital customer experiences, touchpoints, channels and platforms
Digital Health Coalition (DHC) industry report on “Innovations in Patient CX”
Presentation about mastering customer experience in the pharmaceutical industry by applying universal methodologies.
Free online event by CXN “All Access: Digital CX – Deliver seamless, integrated and personalized experiences through online and mobile touch points” on Nov 14-15 2023
Just enjoyed a lively and rich discussion about “Are you paying for transformation to fail?” as a panel member at the 2023 Indegene Digital Summit… Read more »Are you paying for transformation to fail?, panel discussion @2023 Indegene Digital Summit
Watch this webinar on the role of Emotion AI in bridging the experiential void in a digital-first world. Learn how Emotion AI technologies can be plugged into different touchpoints across a customer’s journey to ensure businesses connect with the audience in meaningful ways.
Panel on Medical Omnichannel Engagement at the Indegene Digital Summit 2022
Just a quick update, that I will be at the CX 3.0 Conference, held virtually next week Thursday, September 8th, at 9 a.m. CET. Find… Read more »“How to Build an Omnichannel Customer Experience”
In pharmaceutical industry, it predictably pops-up from time. Sometimes very open and accusingly. And sometimes more between the lines. Complaints about ‘compliance‘ being a road-blocker… Read more »‘Compliance’ is part of the solution
Interested in a kind of “learning from the best” inspiration? Swiss-based Nestlé has created an amazing incubator for their employees to learn & grow digital… Read more »The Nestlé approach to digital acceleration
Free online event by CXN “Customer self-service 2022 – Leveraging self-service to increase customer experience, reduce contact volumes and improve efficiency” on Mar 29-30 2022.