CX Inspiration Hub
Get your dose of CX ideas
Latest inspirations
Podcast episode on CX Council agenda … created by an AI
Google's NotebookNLM is able to create a podcast episode out of our CX Council meeting agenda. And …
How to move Pharma CX from good to gorgeous (podcast episode)
You Had Me At Data Podcast: Episode 4 with Dr. Christian Velten, discussing business opportunities a…
“How customer feedback helps travel and tourism prepare for peak season”
Erin Gilliam Haije has written a really nice and inspiring story in the Mopinion blog, "How customer…
CEX Trendradar
I feel free to quickly share an exciting (German language) resource which I recently stumbled upon a…
Inspirational videos
Real-life Examples
Digital Experiences
Healthcare Sector Focus
Patient Experiences
CX Community
… or pick a guiding tag …
artificial intelligence (AI) customer centricity customer definition customer driven design customer engagement customer experience (CX) customer journeys customer satisfaction customer segmentation customer services CX community CX event CX governance CX implementation CX leadership CX metrics CX network CX strategy CX transformation data-driven design thinking digital channels digital customer engagement digital innovation digital platforms digital touchpoints digital transformation HCPs healthcare innovation insights inspiration leadership listening medical affairs medical engagement metrics omnichannel patient centricity patient experience pharma quotes video voice-of-the-customer (VoC) webinar
About the author
My name is Christian Velten, and I am a senior CX leader in the pharmaceutical industry.
On my personal CX journey, I frequently stumble upon inspirational real life examples, concepts and quotes, often shared by colleagues from other industries. With this blog, I would like to give at least some of the positive collegiality that I experience back to the CX community.
Due to my background, you might find some bias towards pharma CX implementation.
Last not least, you will always find me strongly advocating for seeing patients as a growing customer segment of pharma, if not being the real, key customer.
Disclaimer: Any opinions shared in this blog are my own (or of another author in case indicated)
and do not necessarily represent my employer’s opinion.