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CX Inspiration Hub

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Latest inspirations

How customer feedback helps travel and tourism prepare for peak season at Mopinion blog

“How customer feedback helps travel and tourism prepare for peak season”

Erin Gilliam Haije has written a really nice and inspiring story in the Mopinion blog, "How customer…

CEX Trendradar

CEX Trendradar

I feel free to quickly share an exciting (German language) resource which I recently stumbled upon a…

Innovations in Patient CX report

Innovations in Patient CX

Digital Health Coalition (DHC) industry report on "Innovations in Patient CX"

human business

CX = a people business

Emotional targets and behavioral drivers are key and vital success factors for Customer Experience. …

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About the author

My name is Christian Velten, and I am a senior CX leader in the pharmaceutical industry.

On my personal CX journey, I frequently stumble upon inspirational real life examples, concepts and quotes, often shared by colleagues from other industries. With this blog, I would like to give at least some of the positive collegiality that I experience back to the CX community.

Due to my background, you might find some bias towards pharma CX implementation.

Last not least, you will always find me strongly advocating for seeing patients as a growing customer segment of pharma, if not being the real, key customer.

Disclaimer: Any opinions shared in this blog are my own (or of another author in case indicated)
and do not necessarily represent my employer’s opinion.

Dr. Christian Velten
Dr. Christian Velten

Interested to share your own best practice example with the community?