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CXN free online event on Generative AI in CX (Oct 10-11)

On October 10-11, “All Access: Generative AI in CX 2023 – Transforming Customer Experience with Generative AI: A Path to Personalization, Efficiency, and Innovation” takes place virtually.

The rapid surge of generative AI has raised concerns among CX professionals who are grappling with the potential implications associated with its deployment.
As organizations strive to stay ahead in the digital age, however, embracing generative AI for CX is an essential step to delivering exceptional and tailored experiences, improving operational efficiency and fostering innovation. By leveraging generative AI, businesses can unlock new levels of customer satisfaction, loyalty, and competitive advantage in the ever-evolving CX landscape. 
Join “All Access: Generative AI in CX 2023” for invaluable insights, practical solutions, and real-world case studies showcasing how generative AI is reshaping CX and delivering tangible benefits. Stay at the forefront of this technological evolution as we focus on the following: 

  • Chatbots:  Learn about the many ways AI-powered chatbots are being used to enhance customer interactions, automate support tasks, and provide personalized assistance. 
  • Hyper personalization at scale: Explore advanced algorithms and deep learning techniques that analyze vast amounts of data to deliver tailored recommendations. 
  • Automation: Discuss the benefits of AI-powered automation in streamlining processes, improving response times, and providing frictionless interactions across various touchpoints.
  • Sentiment Analysis: Explore techniques and tools that can help businesses extract valuable insights from customer feedback, social media conversations, and reviews, enabling them to proactively address customer needs and concerns. 
  • Ethical Implementation: Gain insights into the ethical considerations surrounding generative AI implementation. Understand the importance of transparency, fairness, and accountability and learn how to mitigate biases and ensure responsible and ethical customer experiences.

For an overview of all upcoming CXN events, consult the CXN website, please.

Declaration of interests:
The author and the site declare the absence of any financial or non-financial interests, respectively any business relation with any of the companies mentioned at time of publication. The business case is exclusively shared based on meeting the editorial criteria of ‘CX Inspiration Hub’.


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