- 90% resolution rates
- 1.5x more paying customers
- 70% decrease in cost to resolve an issue
- 66% more issues are accurately solved
Feel free to access the full case report on the Forrester site …
Declaration of interests:
The author and the site declare the absence of any financial or non-financial interests respectively any business relation with any of the companies mentioned at time of publication. The business case is exclusively shared based on meeting the editorial criteria of ‘CX Inspiration Hub’.