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Turning B2B insights into actions

Forrester has published an exciting case study about how Sage Software North America built tools and governance to improve CX. Outcomes:

  • 90% resolution rates
  • 1.5x more paying customers
  • 70% decrease in cost to resolve an issue
  • 66% more issues are accurately solved

Feel free to access the full case report on the Forrester site …

Declaration of interests:
The author and the site declare the absence of any financial or non-financial interests respectively any business relation with any of the companies mentioned at time of publication. The business case is exclusively shared based on meeting the editorial criteria of ‘CX Inspiration Hub’.

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