Zappos True Customer Story (video)
In this advertising video, Zappos (an online retailer for clothes) shares their anticipation on customer experience in a funny and inspirational way. You might say… Read more »Zappos True Customer Story (video)
inspiration
The Nestlé approach to digital acceleration
Interested in a kind of “learning from the best” inspiration? Swiss-based Nestlé has created an amazing incubator for their employees to learn & grow digital… Read more »The Nestlé approach to digital acceleration
Leadership by a dancing guy
Watch the power of the leader – and his first follower – with making a movement happen … start to finish, in under 3 minutes,… Read more »Leadership by a dancing guy
Watch this movie if you can
I wholeheartedly invite you considering to watch the movie “Oliver Sacks: his own life” if you may have the opportunity to. London-born Oliver Sacks was… Read more »Watch this movie if you can
Blake Morgan’s 101 Of The Best Customer Experience Quotes
Blake Morgan, well-known customer experience futurist, author and keynote speaker, published a rich compilation of CX inspirational quotes at Forbes. Read at Forbes …
What Steve Jobs said about customer experience in 1997
A brief 2.5 mins video showing a CX lesson given by Steve Jobs at Apple’s Worldwide Developer Conference in 1997 already. Sounds familiar?