A brief 2.5 mins video showing a CX lesson given by Steve Jobs at Apple’s Worldwide Developer Conference in 1997 already. Sounds familiar?
Tags:customer centricity (tag)customer driven design (tag)customer experience (CX) (tag)inspiration (tag)inspiring quotes (tag)leadership (tag)learning from success (tag)video (tag)
Related Posts
Speaking about ‘The Power of the Why’ at the 2026 Pharma CX Summit
I identified 3 key WHYs, which support CX understanding (the “What-WHY”), CX insights interpretation (the “How-WHY”) and CX adoption and acceptance whithin an organisation (the “Business WHY”).
Patient Experience Management – Yes, it works!
Patient Experience Management (PXM) in a nutshell. Why it matters, what it is, how it works, and where the pitfalls are.
7 Questions to ask your AI vendor (and yourself) before contracting
There are some risks and considerations associated with contracting an AI model/solution. Here are a couple of initial questions to ask AI vendors pitching to provide clarity and guidance early on.