customer services

AI podcasting

Podcast episode on CX Council agenda … created by an AI

October 28, 2024March 27, 2025
2 min read

AI and business hand in hand

Top 7 ‘AI for customer service’ discussion themes

December 20, 2023March 25, 2025
8 min read

The AI mantra for customer services

The AI mantra for customer services @CX Network

November 17, 2023March 25, 2025
1 min read

Porsche 111 video

Porsche’s “You mean a 911? No, a 111!” (video)

August 10, 2023August 7, 2023
1 min read

My Vodafone experience

My Vodafone Germany experience

August 7, 2023December 10, 2024
4 min read

Zappos True Customer Story

Zappos True Customer Story (video)

September 15, 2022September 26, 2022
2 min read

CXN Live

CXN Live: Customer self-service 2022 – free online event (Mar 29-30)

February 24, 2022August 21, 2023
2 min read

How to innovate and improve like Toyota

How Toyota GB uses VoC to improve the customer experience (video)

February 1, 2022March 26, 2025
1 min read

KPN CX use case clip

Customer community for support and ideation

January 10, 2022December 10, 2024
1 min read

T-Mobile NL CX use case clip

Online customer community boosting customer service

December 16, 2021December 10, 2024
1 min read

CX thought leadership series

What does Digital Adoption mean?

January 20, 2021September 26, 2022
1 min read