Stop defining CX (just) as an outcome
You cannot walk two roads at the same time. Any change requires to actively start taking steps into the new direction … and to actively… Read more »Stop defining CX (just) as an outcome
quotes
When everything seem to be going against you …
A bit of inspiration for situations where the road to CX might be bumpy … 😉 “When everything seem to be going against you, remember… Read more »When everything seem to be going against you …
The patient’s view
“People are commonly viewed as patients in the context of their treatment. But people look at treatment in the context of their life.” Sue Smith… Read more »The patient’s view
The rise of the digital HCP
A physicians voice … (HCP = health care provider or health care professional in pharma language, e.g. physicians, nurses, caregivers, pharmacists, etc.)
Blake Morgan’s 101 Of The Best Customer Experience Quotes
Blake Morgan, well-known customer experience futurist, author and keynote speaker, published a rich compilation of CX inspirational quotes at Forbes. Read at Forbes …
What Steve Jobs said about customer experience in 1997
A brief 2.5 mins video showing a CX lesson given by Steve Jobs at the Worldwide Developer Conference in 1997 already. Sounds familiar?
