Earlier this year, CX Network held a webinar on the role of Emotion AI in bridging the experiential void in a digital-first world together with Entropik Tech. We use this approach in the company I am currently working for already, so feel free to reach out in case you might be interested in discussing pros & cons, please.
The recording is freely available at Youtube in case you might like having a look …
Declaration of interests:
The author and the site declare the absence of any financial or non-financial interests, respectively any business relation with any of the companies mentioned at time of publication. The business case is exclusively shared based on meeting the editorial criteria of ‘CX Inspiration Hub’.