As editor-in-chief of ‘CX Inspiration Hub’, I firmly believe that users and readers of serious online media should expect genuine intellectual effort and best practices grounded in real-world professional experience.
After intensive testing, I have found that AI-generated specialist content—as it stands today—does not meet expectations and is not what I want to contribute to the CX community.
In addition, I see a risk of AI feedback loops, i.e., generative AI learning from its own output, and topics not developing further in terms of content, but rather bias forming.
For those reasons, with CX Inspiration Hub and its content, the use of AI tools is limited to …
- background information research (mostly with Perplexity and ChatGPT)
- language translation (DeepL)
- spell & grammar checking (Grammarly)
- generation of supporting images and visualizations (various).
All articles are written personally by the associated authors. No AI is used unless otherwise indicated.
Note: This declaration does not cover 3rd party content linked outside CX Inspiration Hub.