CX vision

CX has no value by itself

March 27, 2025March 27, 2025
4 min read

Stop ...

Stop defining CX (just) as insights

September 29, 2022March 27, 2025
4 min read

Stop ...

Stop defining CX (just) as an outcome

April 7, 2022March 27, 2025
4 min read

Visionary

Reuters seminar on “Becoming a CX Visionary” featuring CVS Health & Bloomfire

October 26, 2021December 10, 2024
2 min read