smart data

Developing a Voice of the Customer mindset | Alex Genov on Engati CX

Developing a Voice of the Customer mindset (video)

October 8, 2023August 25, 2023
by Exploring Editor

Alex Genov, Head of Customer Research at Zappos, is speaking on Engati CX about “Developing a VoC mindset“. Alex talks about the challenges that market… Read More »Developing a Voice of the Customer mindset (video)

What Pharma Medical Affairs can learn from Amazon about insights mining (podcast episode)

October 27, 2022October 20, 2022
by Exploring Editor

Inspiring episode of the ‘Elevate Medical Affairs Podcast Channel’ @Spotify. MAPS speaks with Mark Michalski, Worldwide Head, Healthcare & Life Sciences, Artificial Intelligence and Machine Learning, Amazon Web Services about how pharma and medtech can catch up in their abilities to mine insights.