CX Inspirations For You
CX Inspirations For You
- All inspirations
- Being real life examples
- Being learning from failure
- Focus on digital experience
- Focus on patient experience
- Stop-it mini series
- About CX strategy
- About measuring CX success
- About understanding the customer
- About CX design
- About organizational adoption
- About customer centric culture
- By healthcare sector
- By e-commerce industry
- By financial sector
- By tech industry
- By telco business
- By leisure industry
- By automotive industry
- CX Community & Events
- Broader inspiration
- Inspiring quotes
- Whitepapers
Innovations in Patient CX
Digital Health Coalition (DHC) industry report on "Innovations in Patient CX"
“The state of pharma CX”
Dominic Tyer's article on "The state of pharma customer experience" in the online magazine PMLiVE.
PwC white paper on rise of CX in pharma
strategy&, part of PwC, has published a white paper "Rise of the customer experience - Customer-led transformation in pharma". In case you might be interested in different perspectives on how Read More
When everything seem to be going against you …
A bit of inspiration for situations where the road to CX might be bumpy … 😉 “When everything seem to be going against you, remember that the airplane takes off Read More
Free “CX Leader’s manual” eBook by Steven Van Belleghem
Looking for an inspiring CX read for the upcoming break? Steven Van Belleghem has recently published an amazing eBook titled “The CX leader’s manual to customer excellence“, available for free Read More
The patient’s view
“People are commonly viewed as patients in the context of their treatment. But people look at treatment in the context of their life.” Sue Smith Patient centricity is about putting Read More
Pharma: “The Customer Experience Landscape in 2021”
Rich Schwartz of Medallia and Mark Bard of the DHC Group share research findings from both HCPs and marketers taking a look at the current role of CX in life Read More
The rise of the digital HCP
A physicians voice … (HCP = health care provider or health care professional in pharma language, e.g. physicians, nurses, caregivers, pharmacists, etc.)
Blake Morgan’s 101 Of The Best Customer Experience Quotes
Blake Morgan, well-known customer experience futurist, author and keynote speaker, published a rich compilation of CX inspirational quotes at Forbes. Read at Forbes …
What Steve Jobs said about customer experience in 1997
A brief 2.5 mins video showing a CX lesson given by Steve Jobs at Apple’s Worldwide Developer Conference in 1997 already. Sounds familiar?
