CX Inspirations For You
CX Inspirations For You
- All inspirations
- Being real life examples
- Focus on digital experience
- Focus on patient experience
- Being a whitepaper
- Being conceptual cases
- CX strategy
- Customer centric culture
- Organizational adoption
- CX design
- Understanding the customer
- Measuring CX success
- By healthcare sector
- By financial sector
- By tech industry
- By e-commerce & retail businesses
- By telco business
- By automotive industry
- By leisure & hospitality industry
- Being learning from failure
- Stop-it mini series
- Being an inspirational quote
- CX Community & Events
Patient Experience Management – Yes, it works!
Patient Experience Management (PXM) in a nutshell. Why it matters, what it is, how it works, and where the pitfalls are.
7 Questions to ask your AI vendor (and yourself) before contracting
There are some risks and considerations associated with contracting an AI model/solution. Here are a couple of initial questions to ask AI vendors pitching to provide clarity and guidance early ...
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)
Fireside chat at Dec 2025 AMCX monthly meeting on transforming customer interactions and relationships by digitizing the journey.
Editor’s note on AI use at CX Inspiration Hub
CX Inspiration Hub Editor's Note on AI use with the publication
An Executive Guide to Spotting Real Customer Experience vs Department Theater
A worth-to-read find, "The Experience Mirage: An Executive Guide to Spotting Real Customer Experience vs. Department Theater" by Silvi Haldipur
Does your company need a ‘Chief CX Officer’ (CXO)?
A corporate-level CXO can turn “customer centricity” from a poster into a performance system, in all industries and especially in pharma, where trust, reputation and confidence are inseparable from growth. ...
Why 74% of Enterprise CX AI programs fail
A truly outstanding article that I would like to share with, providing a brilliant overview of the topic, including a series of real-life cases, pratical recommendations to avoid failure, and ...
AI boosting pharma’s closed-loop omnichannel ecosystem: Turning data into meaningful engagement
The closed-loop omnichannel ecosystem, powered by AI, is not a distant vision. It is happening now. Business and IT leaders who act today will shape the future of customer engagement ...
Beyond NPS
Inspiring article by Christian Fillinger on why NPS is a poor standalone metric for business impact. And what the alternatives are.
CX Inspiration Hub has been pimped up and relaunched
A note on my own account: CX Inspiration Hub has passed its 5th birthday already 9 months ago. Can you imagine?! Orginally started as personal project when joined strategic CX ...
CX has no value by itself
... is a bit of a weird statement by a CX-passionate CX expert on a blog aiming to inspire on doing more CX. Let me tell you why this statement ...
I am going to close the loop @Reuters Pharma 2025 with the taking-action model of Roche VoC
Dr. Christian Velten speaking at 2025 Reuters Pharma Barcelona conference about closing the feedback loop and taking action on customer feedback