

There are some risks and considerations associated with contracting an AI model/solution. Here are a couple of initial questions to ask AI vendors pitching to provide clarity and guidance early on.
Fireside chat at Dec 2025 AMCX monthly meeting on transforming customer interactions and relationships by digitizing the journey.
A worth-to-read find, “The Experience Mirage: An Executive Guide to Spotting Real Customer Experience vs. Department Theater” by Silvi Haldipur