“User experience is everything.”

Patient Experience Management (PXM) in a nutshell. Why it matters, what it is, how it works, and where the pitfalls are.

There are some risks and considerations associated with contracting an AI model/solution. Here are a couple of initial questions to ask AI vendors pitching to provide clarity and guidance early on.

Fireside chat at Dec 2025 AMCX monthly meeting on transforming customer interactions and relationships by digitizing the journey.