CX Network has released their 2022 series of virtual courses, most of them free to attend.
On Jan 25-26 already, “Predictive CX 2022 – Leveraging predictive CX to take targeted actions in real time, addressing common causes of churn, frustration and opportunities to delight” takes place.
Artificial intelligence and predictive CX have the potential to transform CX initiatives by both identifying and shaping customer intent. This in turn has significant potential for businesses looking to increase engagement, retention and long term customer value.
With that in mind, the inaugural CXN Live: Predictive CX will focus on:
cxnetwork.com/events-predictive-cx
– Integrating data from both structured and unstructured sources to provide a better understanding of your customers
– Applying AI to the customer journey to better understand both direct and indirect interactions
– Leveraging predictive CX to take targeted actions in real time, addressing common causes of churn, frustration and opportunities to delight
You can register here in case of interest … (registration closed)
For an overview of all upcoming CXN events, consult their website, please.
Declaration of interests:
The author and the site declare the absence of any financial or non-financial interests respectively any business relation with any of the companies mentioned at time of publication. The business case is exclusively shared based on meeting the editorial criteria of ‘CX Inspiration Hub’.