DT Consulting has recently published a new whitepaper on “Building Digital Capabilities In Medical Affairs For A Post-COVID Multichannel Reality” (Francesca Properzi et al., Oct 15 2021), and kindly provided the CX Inspiration Hub with the rights to share.
The paper discusses the strategic & operational capabilities that are required by Medical Affairs for becoming more digital savvy and mature. It is a summary worth reading and an inspiration on what to consider in case you want your Medical Affairs organization to provide better customer experiences in the digital space.Building Digital Capabilities In Medical Affairs For A Post-COVID Multichannel Reality, ©2021 DT Consulting
Declaration of interests:
The author and the site declare the absence of any financial or non-financial interests respectively any business relation with DT Consulting at time of publication. The business case is exclusively shared based on meeting the editorial criteria of ‘CX Inspiration Hub’.