customer driven design

human business

CX = a people business

July 1, 2024June 27, 2024
1 min read

From old old to new way of working

From ‘old old’ to new

September 3, 2023December 10, 2024
5 min read

design funnel mapped to clinical development phases.

Sketch of a design funnel … for pharma people

April 21, 2022December 10, 2024
2 min read

KPN CX use case clip

Customer community for support and ideation

January 10, 2022December 10, 2024
1 min read

T-Mobile NL CX use case clip

Online customer community boosting customer service

December 16, 2021December 10, 2024
1 min read

amazing

Does your customer portal meet customer needs … or yours?

October 28, 2021September 26, 2022
4 min read

Burger Bullet mockup and testing

“Burger Bullet” prototyping and mock-testing

August 22, 2020September 26, 2022
1 min read

steve jobs statement on CX

What Steve Jobs said about customer experience in 1997

November 4, 2019September 26, 2022
1 min read