The AI mantra for customer services @CX Network
Fireside chat discussion about how AI can help shifting their view on customer service as more being understood as a shared value creation function.
CX network
Free “CX Leader’s manual” eBook by Steven Van Belleghem
Looking for an inspiring CX read for the upcoming break? Steven Van Belleghem has recently published an amazing eBook titled “The CX leader’s manual to… Read more »Free “CX Leader’s manual” eBook by Steven Van Belleghem
Digital innovation in Medical Affairs
This special 75-minute Global Town Hall by MAPS (Medical Affairs Professional Society) focuses on digital innovation in medical affairs and the evolution of the field… Read more »Digital innovation in Medical Affairs
Joining a cross-industries CX council
I am really happy about the opportunity for professional exchange on real-life CX within a cross-industries “Customer Experience Council” that I just had the pleasure… Read more »Joining a cross-industries CX council