On September 19-20, “All Access: Voice of the Customer APAC” takes place virtually.
Voice of the Customer programs are framed around a brand’s desire for feedback, willingness to adapt, and the ability to go above and beyond to deliver excellent service.
However, many VoC strategies fail to create a two-way flow of communication with customers, have a lack of senior management engagement & only collects feedback from one or two sources.
With that in mind, All Access: Voice of the Customer APAC will be focused on maximizing the value of your VoC program by addressing:www.cxnetwork.com/events-cx-live-voc-voice-of-customer-apac
- Digital Tools: Enhance efficiency and ensure customer feedback is gathered and responded to through the adoption of digital tools.
- Actionable insights: Close the loop of customer communication by effectively linking insights generated to business outcomes.
- Change & Cultural Management: Avoid silos, gain senior management buy-in and develop VoC champions by demonstrating the power of feedback to inform initiatives.
- Feedback Integration: Integrating customer feedback across all channels, including voice, text, in person and social, to give you an accurate view of customer issues.
For an overview of all upcoming CXN events, consult the CXN website, please.
Declaration of interests:
The author and the site declare the absence of any financial or non-financial interests, respectively any business relation with any of the companies mentioned at time of publication. The business case is exclusively shared based on meeting the editorial criteria of ‘CX Inspiration Hub’.