Google’s NotebookNLM is able to create a podcast episode out of our CX Council meeting agenda. And my personal eye-opening moment about how AI will “lift the performance of the bottom half performers and increase the speed of the top half performers”.
You Had Me At Data Podcast: Episode 4 with Dr. Christian Velten, discussing business opportunities and real-life hurdles of data-driven CX in the pharmaceutical industry.
Founder and C.E.O. of Amazon.com Jeff Bezos in an interview with Charlie Rose in 2010.
Alex Genov, Head of Customer Research at Zappos, is speaking on Engati CX about “Developing a VoC mindset“. Alex talks about the challenges that market… Read more »Developing a Voice of the Customer mindset (video)
OK, this is an ad. No doubt about that. But it is also quite inspirational and actually really fun to watch! And it is a… Read more »Porsche’s “You mean a 911? No, a 111!” (video)
In this advertising video, Zappos (an online retailer for clothes) shares their anticipation on customer experience in a funny and inspirational way. You might say… Read more »Zappos True Customer Story (video)
Interested in a kind of “learning from the best” inspiration? Swiss-based Nestlé has created an amazing incubator for their employees to learn & grow digital… Read more »The Nestlé approach to digital acceleration
Watch the power of the leader – and his first follower – with making a movement happen … start to finish, in under 3 minutes,… Read more »Leadership by a dancing guy
I wholeheartedly invite you considering to watch the movie “Oliver Sacks: his own life” if you may have the opportunity to. London-born Oliver Sacks was… Read more »Watch this movie if you can
Blake Morgan, well-known customer experience futurist, author and keynote speaker, published a rich compilation of CX inspirational quotes at Forbes. Read at Forbes …