about understanding the customer

Inspirations by CX competency “Understanding the Customer”

Etsy CX use case clip

Cross-functional collaborative research

December 20, 2020December 10, 2024
1 min read

Reuters Pharma Awards 2020

Roche internal patient community won Reuters Pharma Award Europe 2020

October 10, 2020December 10, 2024
2 min read

Daniel Ord on CX Day 2020

CX Day Greeting 2020 by Daniel Ord

September 20, 2020September 26, 2022
1 min read

Burger Bullet mockup and testing

“Burger Bullet” prototyping and mock-testing

August 22, 2020September 26, 2022
1 min read

The rise of the digital HCP

The rise of the digital HCP

July 26, 2020June 13, 2025
1 min read

American Cancer Society CX use case clip

Outcome-driven CX measurement by a medical association

June 28, 2020December 10, 2024
1 min read

caring for the patient

Why it is good being a customer

May 17, 2020September 26, 2022
2 min read

patients' diversity

Getting more diversity in clinical trials

April 17, 2020September 26, 2022
2 min read

Anthony Pannozzo sharing his view on PX

What Is Patient Experience? – Anthony Pannozzo’s view

November 22, 2019September 26, 2022
1 min read

steve jobs statement on CX

What Steve Jobs said about customer experience in 1997

November 4, 2019June 13, 2025
1 min read

Daniel Ord about CX at his art gallery

Daniel Ord: What I learned about CX Strategy by owning an Art Gallery

October 22, 2019June 13, 2025
1 min read

Jeff Bezos

Jeff’s view

October 3, 2019June 13, 2025
1 min read

Steve Jobs 2007 iPhone presentationn

Get inspired by Steve Jobs introducing the first iPhone

September 8, 2019December 10, 2024
1 min read