I am going to close the loop @Reuters Pharma 2025 with the taking-action model of Roche VoCMarch 26, 2025August 27, 20252 min read
How to move Pharma CX from good to gorgeous (podcast episode)October 25, 2024March 25, 20251 min read
“I just need to know that our NPS score is higher than the one of …”June 27, 2024August 8, 20255 min read
Providing proof of CX commercial value @2024 CXM for Life ScienceApril 8, 2024December 3, 20242 min read
Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial valueApril 2, 2024March 27, 20252 min read
Using Metrics to Communicate Commercial Value of CX @2024 Annual CX ConferenceFebruary 26, 2024December 3, 20242 min read
Speaking about Roche trailblazing Pharma VoC @2023 CXM for Life ScienceAugust 15, 2023December 10, 20241 min read
Blake Morgan’s 10 stats that show the power of the CX industryJanuary 2, 2022December 10, 20241 min read
“CX transformation: the metrics that matter” (webinar recording)November 8, 2021August 21, 20231 min read
