Forrester has published an inspiring case study on how the American Cancer Society used measurement to optimize CX. With the following outcomes: 10% increase in… Read more »Outcome-driven CX measurement by a medical association
I am really happy about the opportunity for professional exchange on real-life CX within a cross-industries “Customer Experience Council” that I just had the pleasure… Read more »Joining a cross-industries CX council
Blake Morgan, well-known customer experience futurist, author and keynote speaker, published a rich compilation of CX inspirational quotes at Forbes. Read at Forbes …
Anthony Pannozzo, SVP Experience and Service Design at Continuum, outlines the challenge of balancing the emotions experienced by clinicians and patients in healthcare settings.
A brief 2.5 mins video showing a CX lesson given by Steve Jobs at Apple’s Worldwide Developer Conference in 1997 already. Sounds familiar?
Listen to Daniel Ord (Omnitouch) telling us what he learned about CX Strategy in an art gallery owned by him in Singapore. The gallery was… Read more »Daniel Ord: What I learned about CX Strategy by owning an Art Gallery
