Free online event by CXN “All Access: Future of CX – Unlocking Best In Class CX Through Personalization, Omnichannel & Intelligent Automation” on Dec 5-6 2023
Alex Genov, Head of Customer Research at Zappos, is speaking on Engati CX about “Developing a VoC mindset“. Alex talks about the challenges that market… Read More »Developing a Voice of the Customer mindset (video)
Free online event by CXN “All Access: Digital CX – Deliver seamless, integrated and personalized experiences through online and mobile touch points” on Nov 14-15 2023
Dominic Tyer’s article on “The state of pharma customer experience” in the online magazine PMLiVE.
strategy&, part of PwC, has published a white paper “Rise of the customer experience – Customer-led transformation in pharma”. In case you might be interested in different perspectives on how to make the pharma industry more customer experiences driven, it is worth a read.
Free online event by CXN “All Access: Generative AI in CX 2023 – Transforming Customer Experience with Generative AI: A Path to Personalization, Efficiency, and Innovation” on Oct 10-11 2023
Free online event by CXN “All Access Voice of the Customer APAC” on Sep 19-20 2023
OK, this is an ad. No doubt about that. But it is also quite inspirational and actually really fun to watch! And it is a… Read More »Porsche’s “You mean a 911? No, a 111!” (video)
Inspiring episode of the ‘Elevate Medical Affairs Podcast Channel’ @Spotify. MAPS speaks with Mark Michalski, Worldwide Head, Healthcare & Life Sciences, Artificial Intelligence and Machine Learning, Amazon Web Services about how pharma and medtech can catch up in their abilities to mine insights.
Watch this webinar on the role of Emotion AI in bridging the experiential void in a digital-first world. Learn how Emotion AI technologies can be plugged into different touchpoints across a customer’s journey to ensure businesses connect with the audience in meaningful ways.