Google’s NotebookNLM is able to create a podcast episode out of our CX Council meeting agenda. And my personal eye-opening moment about how AI will “lift the performance of the bottom half performers and increase the speed of the top half performers”.
You Had Me At Data Podcast: Episode 4 with Dr. Christian Velten, discussing business opportunities and real-life hurdles of data-driven CX in the pharmaceutical industry.
Erin Gilliam Haije has written a really nice and inspiring story in the Mopinion blog, “How customer feedback helps travel and tourism prepare for peak season”. A – in the truest sense of the word – relaxing opportunity to fade back into CX work after the break.
Emotional targets and behavioral drivers are key and vital success factors for Customer Experience. With external customers as well as with internal CX adoption.
5 reasons why being satisfied with having a higher NPS than your competitor is a dangerous pitfall
Presentation about providing commercial value proof of customer experience approaches.
Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and better business
Presentation on Maximise Measurement Tools & Metrics To Communicate The Commercial Value Of CX & Prove The Strategic Impact By Demonstrably Improving ROI at 2024 9th Annual CX Conference
During Q4 this year, I have been – intentionally and accidentally – involved in a series of discussions dealing with the impact of AI technology… Read more »Top 7 ‘AI for customer service’ discussion themes
Fireside chat discussion about how AI can help shifting their view on customer service as more being understood as a shared value creation function.