Sketch of a high performing CX team
Many roads lead to Rome. But knowing which of those have worked for others before, doesn’t hurt. Today, I would like to share with you… Read More »Sketch of a high performing CX team
about CX strategy
CX inspirations by CX domain/competency “customer experience strategy”
Digital innovation in Medical Affairs
This special 75-minute Global Town Hall by MAPS (Medical Affairs Professional Society) focuses on digital innovation in medical affairs and the evolution of the field… Read More »Digital innovation in Medical Affairs
CX Day Greeting 2020 by Daniel Ord
Watch this video of Daniel Ord explaining the importance of customer perception, with a special emphasis on the Customer Experience Pyramid (Meets Needs … Easiness… Read More »CX Day Greeting 2020 by Daniel Ord
Why it is good being a customer
In my ecosystem – the pharmaceutical industry – it seems to be difficult for some people to call health care providers (HCPs) or patients our… Read More »Why it is good being a customer
Daniel Ord: What I learned about CX Strategy by owning an Art Gallery
Listen to Daniel Ord (Omnitouch) telling us what he learned about CX Strategy in an art gallery owned by him in Singapore. The gallery was… Read More »Daniel Ord: What I learned about CX Strategy by owning an Art Gallery
- « Previous
- 1
- 2
- 3