about organizational adoption

Inspirations by CX competency “Organizational Adoption”

The business guys

Does your company need a ‘Chief CX Officer’ (CXO)?

September 10, 2025September 12, 2025
8 min read

Adobestock 152338085.tashatuvango adobe stock.crop

CX has no value by itself

March 27, 2025March 27, 2025
4 min read

Dr. Christian Velten speaking at Reuters Pharma Europe 2025

I am going to close the loop @Reuters Pharma 2025 with the taking-action model of Roche VoC

March 26, 2025August 27, 2025
2 min read

2024 CX Management for Life Sciences conference

Providing proof of CX commercial value @2024 CXM for Life Science

April 8, 2024December 3, 2024
2 min read

Stop ...

Stop defining CX (just) as insights

September 29, 2022March 27, 2025
4 min read

enterprise ambition CX

Who in the company is in charge of CX?

August 30, 2022September 26, 2022
5 min read

Compliance

‘Compliance’ is part of the solution

July 21, 2022December 10, 2024
4 min read

Hurdles

Internal hurdles with the patient being a customer

June 23, 2022December 10, 2024
4 min read

complexity of CX transformation

Is Pharma simply swamped by CX transformation?

June 6, 2022September 26, 2022
3 min read

Women’s Champions League Final 2017

Do you need a dedicated corporate CX strategy?

May 5, 2022December 10, 2024
3 min read

pharma physician discussion

Overcoming the schism in pharma customer engagement

March 10, 2022December 10, 2024
6 min read

Nestle DAT

The Nestlé approach to digital acceleration

February 27, 2022August 27, 2025
1 min read

How to innovate and improve like Toyota

How Toyota GB uses VoC to improve the customer experience (video)

February 1, 2022August 27, 2025
1 min read

10 CX industry stats

Blake Morgan’s 10 stats that show the power of the CX industry

January 2, 2022December 10, 2024
1 min read

The dancing guy

Leadership by a dancing guy

November 24, 2021June 26, 2024
1 min read

Medical Affairs digital capabilities

Capabilities required for Digital Medical Affairs

November 10, 2021September 26, 2022
1 min read

Panel on Modernise Medical Affairs

Panel on Modernizing Medical Affairs

October 17, 2021December 3, 2024
1 min read

Little Disney lady

5 Things Healthcare Organizations Can Learn From Disney

October 3, 2021December 10, 2024
2 min read

PillPack by Amazon

PillPack (by Amazon) is NPS-outperfoming pharmacy market

July 3, 2021August 27, 2025
2 min read

Teamwork in office

Sketch of a high performing CX team

June 11, 2021December 10, 2024
5 min read

SAGE Software CX use case clip

Turning B2B insights into actions

March 28, 2021August 27, 2025
1 min read

CX thought leadership series

What does Digital Adoption mean?

January 20, 2021September 26, 2022
1 min read

Stop ...

Let’s stop calling ourselves “customer”

September 5, 2020September 26, 2022
2 min read

Burger Bullet mockup and testing

“Burger Bullet” prototyping and mock-testing

August 22, 2020August 27, 2025
1 min read