How to move Pharma CX from good to gorgeous (podcast episode)October 25, 2024March 25, 20251 min read
Jeff Bezos: “Be worried about customers not competitors” (video)January 3, 2024October 25, 20241 min read
“Delivering Customer Experiences That Connect in a Post-Pandemic World” (webinar recording)October 6, 2022December 10, 20241 min read
Panel discussion on Medical Omnichannel Engagement in the Pharma IndustrySeptember 22, 2022March 27, 20251 min read
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022February 7, 2022March 25, 20251 min read
How Toyota GB uses VoC to improve the customer experience (video)February 1, 2022March 26, 20251 min read
“CX transformation: the metrics that matter” (webinar recording)November 8, 2021August 21, 20231 min read
Daniel Ord: What I learned about CX Strategy by owning an Art GalleryOctober 22, 2019December 10, 20241 min read
