Sketch of a high performing CX team
Many roads lead to Rome. But knowing which of those have worked for others before, doesn’t hurt. Today, I would like to share with you… Read More »Sketch of a high performing CX team
CX inspirations being real life use cases and examples
Many roads lead to Rome. But knowing which of those have worked for others before, doesn’t hurt. Today, I would like to share with you… Read More »Sketch of a high performing CX team
Evernote has published an case study on how MailChimp turned data into action with Evernote Business. There might be same bias with the solution due… Read More »How MailChimp turned data into action
Forrester has published an exciting case study about how Sage Software North America built tools and governance to improve CX. Outcomes: 90% resolution rates 1.5x… Read More »Turning B2B insights into actions
Forrester has published a case study about how Etsy invests in customer understanding to steer growth. Outcomes: 10% lift in ability to find desired search… Read More »Cross-functional collaborative research
I am proudly sharing that “CareRing“, the Roche internal community for employees who are patients or caregivers, has won the 2020 Reuters Pharma Awards Europe… Read More »Roche internal patient community won Reuters Pharma Award Europe 2020
Forrester has published an inspiring case study on how the American Cancer Society used measurement to optimize CX. With the following outcomes: 10% increase in… Read More »Outcome-driven CX measurement by a medical association
Storytelling can be a great way of landing a difficult message. Using authentic characters, talking with the insight that can only come from people who… Read More »Give patients a voice by telling their stories
Listen to Daniel Ord (Omnitouch) telling us what he learned about CX Strategy in an art gallery owned by him in Singapore. The gallery was… Read More »Daniel Ord: What I learned about CX Strategy by owning an Art Gallery
A clip from the iPhone presentation at Macworld 2007 in San Francisco. Steve Jobs made the claim that it was 5 years ahead of any… Read More »Get inspired by Steve Jobs introducing the first iPhone