I am going to close the loop @Reuters Pharma 2025 with the taking-action model of Roche VoCMarch 26, 2025August 27, 20252 min read
Webinar on Patient Experience Management (PXM) & the Evolution of Digital Patient EngagementJanuary 31, 2025March 27, 20251 min read
“How customer feedback helps travel and tourism prepare for peak season”September 23, 2024August 27, 20252 min read
Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial valueApril 2, 2024March 27, 20252 min read
Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conferenceNovember 13, 2023December 10, 20241 min read
What Pharma Medical Affairs can learn from Amazon about insights mining (podcast episode)October 27, 2022August 27, 20251 min read
“Delivering Customer Experiences That Connect in a Post-Pandemic World” (webinar recording)October 6, 2022December 10, 20241 min read
How Toyota GB uses VoC to improve the customer experience (video)February 1, 2022August 27, 20251 min read
Blake Morgan’s 10 stats that show the power of the CX industryJanuary 2, 2022December 10, 20241 min read
Reuters seminar on “Becoming a CX Visionary” featuring CVS Health & BloomfireOctober 26, 2021December 10, 20242 min read
What clinicians want to know about the health economic profile of new drugs (free webinar)October 25, 2021December 10, 20241 min read
Roche internal patient community won Reuters Pharma Award Europe 2020October 10, 2020December 10, 20242 min read
