Innovations in Patient CX
Digital Health Coalition (DHC) industry report on “Innovations in Patient CX”
CX inspirations with a special focus on patient experiences
Digital Health Coalition (DHC) industry report on “Innovations in Patient CX”
Claude Waddington has recently published an inspiring LinkedIn article on “Elevating Customer Service: The Synergy of Multichannel Support, Ethical Marketing, and CRM Integration” focusing on patients as “consumers”.
Short-term opportunity for watching a discussion between Urs Voegeli, Managing Director Janssen Switzerland, and Mark Doyle, Founder of A-life-in-day, talking about breaking internal silos for… Read More »“Breaking internal silos to ensure patient centricity is a key focus company-wide” (webinar)
I really enjoyed the opportunity to be challenged on the “patient = customer” thinking at a discussion with Mark Doyle and a virtual audience earlier this year. Summarizing my rationale, those are my 6 reasons why the patient is the pharma customer …
I once joined the medical leadership team meeting of a major TA (therapeutic area) in my company. Not going to further disclose which and where… Read More »Internal hurdles with the patient being a customer
A bit of inspiration for situations where the road to CX might be bumpy … 😉 “When everything seem to be going against you, remember… Read More »When everything seem to be going against you …
I am looking forward to being challenged by Mark Doyle on the “the patient = the customer” paradigm I am always advocating for. Listen to… Read More »Mark Doyle challenging me on “the patient = the customer”
Disney and healthcare are worlds apart in what they do. While healthcare is largely a utilitarian service offering (i.e., patients need a problem to be… Read More »5 Things Healthcare Organizations Can Learn From Disney
I wholeheartedly invite you considering to watch the movie “Oliver Sacks: his own life” if you may have the opportunity to. London-born Oliver Sacks was… Read More »Watch this movie if you can
A really inspiring example about how watching and listening to reality needs can funnel into innovation … here a small piece of technology plus a… Read More »Reality inspiring innovation