“CX transformation: the metrics that matter” (webinar recording)November 8, 2021August 21, 20231 min read
Reuters seminar on “Becoming a CX Visionary” featuring CVS Health & BloomfireOctober 26, 2021December 10, 20242 min read
What clinicians want to know about the health economic profile of new drugs (free webinar)October 25, 2021December 10, 20241 min read
Mike Michael Hinshaw (Adobe) on the customer experience value chainOctober 12, 2021August 21, 20231 min read
Blake Morgan’s 101 Of The Best Customer Experience QuotesDecember 8, 2019September 26, 20221 min read
Daniel Ord: What I learned about CX Strategy by owning an Art GalleryOctober 22, 2019December 10, 20241 min read
