Innovations in Patient CX
Digital Health Coalition (DHC) industry report on “Innovations in Patient CX”
digital customer engagement
“How to find the right digital channels to deliver exceptional customer journeys?”
Today, I had the great pleasure to discuss with Olivier Mourrieras how customer journeys reveal no only moments-that-matter but also channels-that-matter. I have been a… Read more »“How to find the right digital channels to deliver exceptional customer journeys?”
Top 7 ‘AI for customer service’ discussion themes
During Q4 this year, I have been – intentionally and accidentally – involved in a series of discussions dealing with the impact of AI technology… Read more »Top 7 ‘AI for customer service’ discussion themes
CXN free online event on the Future of CX (Dec 5-6)
Free online event by CXN “All Access: Future of CX – Unlocking Best In Class CX Through Personalization, Omnichannel & Intelligent Automation” on Dec 5-6 2023
Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conference
Presentation about mastering customer experience in the pharmaceutical industry by applying universal methodologies.
CXN free online event on Digital CX (Nov 14-15)
Free online event by CXN “All Access: Digital CX – Deliver seamless, integrated and personalized experiences through online and mobile touch points” on Nov 14-15 2023
“The state of pharma CX”
Dominic Tyer’s article on “The state of pharma customer experience” in the online magazine PMLiVE.
CXN free online event on Generative AI in CX (Oct 10-11)
Free online event by CXN “All Access: Generative AI in CX 2023 – Transforming Customer Experience with Generative AI: A Path to Personalization, Efficiency, and Innovation” on Oct 10-11 2023
Elevating Customer Service in Pharma
Claude Waddington has recently published an inspiring LinkedIn article on “Elevating Customer Service: The Synergy of Multichannel Support, Ethical Marketing, and CRM Integration” focusing on patients as “consumers”.
“Delivering Customer Experiences That Connect in a Post-Pandemic World” (webinar recording)
Watch this webinar on the role of Emotion AI in bridging the experiential void in a digital-first world. Learn how Emotion AI technologies can be plugged into different touchpoints across a customer’s journey to ensure businesses connect with the audience in meaningful ways.