How to move Pharma CX from good to gorgeous (podcast episode)October 25, 2024March 25, 20251 min read
“How customer feedback helps travel and tourism prepare for peak season”September 23, 2024August 27, 20252 min read
“How to find the right digital channels to deliver exceptional customer journeys?”March 7, 2024December 3, 20241 min read
Jeff Bezos: “Be worried about customers not competitors” (video)January 3, 2024August 27, 20251 min read
What Pharma Medical Affairs can learn from Amazon about insights mining (podcast episode)October 27, 2022August 27, 20251 min read
“Delivering Customer Experiences That Connect in a Post-Pandemic World” (webinar recording)October 6, 2022December 10, 20241 min read
Get beyond sociodemographic twins … to shared experiences of lifeMay 24, 2022December 10, 20241 min read
CXN Live: Customer journey management 2022 – free online event (Apr 13-15)March 24, 2022August 21, 20232 min read
How Toyota GB uses VoC to improve the customer experience (video)February 1, 2022August 27, 20251 min read
CXN Live: Voice of the customer 2022 – free online event (Feb 15-17)January 27, 2022December 10, 20242 min read
Predictive CX 2022 – free online seminar by CX Network (Jan 25-26)January 14, 2022August 21, 20232 min read
Does your customer portal meet customer needs … or yours?October 28, 2021September 26, 20224 min read
What clinicians want to know about the health economic profile of new drugs (free webinar)October 25, 2021December 10, 20241 min read
