Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025December 1, 20251 min read
An Executive Guide to Spotting Real Customer Experience vs Department TheaterSeptember 12, 2025September 12, 20251 min read
AI boosting pharma’s closed-loop omnichannel ecosystem: Turning data into meaningful engagementAugust 26, 2025October 29, 20257 min read
I am going to close the loop @Reuters Pharma 2025 with the taking-action model of Roche VoCMarch 26, 2025August 27, 20252 min read
Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conferenceNovember 13, 2023December 10, 20241 min read
“Delivering Customer Experiences That Connect in a Post-Pandemic World” (webinar recording)October 6, 2022December 10, 20241 min read
CXN Live: Customer journey management 2022 – free online event (Apr 13-15)March 24, 2022August 21, 20232 min read
CXN Live: Customer self-service 2022 – free online event (Mar 29-30)February 24, 2022August 21, 20232 min read
Does your customer portal meet customer needs … or yours?October 28, 2021September 26, 20224 min read
