Free online event by CXN “All Access: Digital CX – Deliver seamless, integrated and personalized experiences through online and mobile touch points” on Nov 14-15 2023
about CX design
CX inspirations by CX domain/competency “customer experience design”
Free online event by CXN “All Access: Generative AI in CX 2023 – Transforming Customer Experience with Generative AI: A Path to Personalization, Efficiency, and Innovation” on Oct 10-11 2023
Watch this webinar on the role of Emotion AI in bridging the experiential void in a digital-first world. Learn how Emotion AI technologies can be plugged into different touchpoints across a customer’s journey to ensure businesses connect with the audience in meaningful ways.
The sequence of design thinking processes is not always as apparent and logic to people contributing than to the agencies facilitating (and who might be… Read More »Sketch of a design funnel … for pharma people
Free online event by CXN “Customer journey management 2022 – Enhancing Customer Experience through Improved Journey Mapping, Design and Optimization” on Apr 13-15 2022.
Free online event by CXN “Customer self-service 2022 – Leveraging self-service to increase customer experience, reduce contact volumes and improve efficiency” on Mar 29-30 2022.
Another online community case study by inSided. This time on KPN, who is delivering mobile, landline, TV and internet services to customers across Europe. KPN… Read More »Customer community for support and ideation
OK, honestly spoken, I am afraid to say that when it comes to customer portals I might be biased. Over the past decades, I have… Read More »Does your customer portal meet customer needs … or yours?