I am going to close the loop @Reuters Pharma 2025 with the taking-action model of Roche VoCMarch 26, 2025April 3, 20252 min read
How to move Pharma CX from good to gorgeous (podcast episode)October 25, 2024March 25, 20251 min read
“How customer feedback helps travel and tourism prepare for peak season”September 23, 2024December 10, 20242 min read
Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial valueApril 2, 2024March 27, 20252 min read
Jeff Bezos: “Be worried about customers not competitors” (video)January 3, 2024October 25, 20241 min read
Are you paying for transformation to fail?, panel discussion @2023 Indegene Digital SummitSeptember 22, 2023June 26, 20241 min read
Speaking about Roche trailblazing Pharma VoC @2023 CXM for Life ScienceAugust 15, 2023December 10, 20241 min read
What Pharma Medical Affairs can learn from Amazon about insights mining (podcast episode)October 27, 2022December 10, 20241 min read
“Breaking internal silos to ensure patient centricity is a key focus company-wide” (webinar)September 30, 2022March 27, 20251 min read
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022February 7, 2022March 25, 20251 min read
How Toyota GB uses VoC to improve the customer experience (video)February 1, 2022March 26, 20251 min read
Does your customer portal meet customer needs … or yours?October 28, 2021September 26, 20224 min read
Reuters seminar on “Becoming a CX Visionary” featuring CVS Health & BloomfireOctober 26, 2021December 10, 20242 min read
