I am going to close the loop @Reuters Pharma 2025 with the taking-action model of Roche VoCMarch 26, 2025April 3, 20252 min read
Webinar on Patient Experience Management (PXM) & the Evolution of Digital Patient EngagementJanuary 31, 2025March 27, 20251 min read
How to move Pharma CX from good to gorgeous (podcast episode)October 25, 2024March 25, 20251 min read
“I just need to know that our NPS score is higher than the one of …”June 27, 2024June 27, 20241 min read
Providing proof of CX commercial value @2024 CXM for Life ScienceApril 8, 2024December 3, 20242 min read
Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial valueApril 2, 2024March 27, 20252 min read
Using Metrics to Communicate Commercial Value of CX @2024 Annual CX ConferenceFebruary 26, 2024December 3, 20242 min read
Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conferenceNovember 13, 2023December 10, 20241 min read
Are you paying for transformation to fail?, panel discussion @2023 Indegene Digital SummitSeptember 22, 2023June 26, 20241 min read
Speaking about Roche trailblazing Pharma VoC @2023 CXM for Life ScienceAugust 15, 2023December 10, 20241 min read
“Breaking internal silos to ensure patient centricity is a key focus company-wide” (webinar)September 30, 2022March 27, 20251 min read
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022February 7, 2022March 25, 20251 min read
What is the difference between multi-channel and omnichannel?February 2, 2022September 26, 20224 min read
Meet me @CX for Life Science virtual conference on Dec 9/10November 12, 2021December 3, 20241 min read
“CX transformation: the metrics that matter” (webinar recording)November 8, 2021August 21, 20231 min read
