Jeff Bezos: “Be worried about customers not competitors” (video)January 3, 2024October 25, 20241 min read
What Pharma Medical Affairs can learn from Amazon about insights mining (podcast episode)October 27, 2022December 10, 20241 min read
“Delivering Customer Experiences That Connect in a Post-Pandemic World” (webinar recording)October 6, 2022December 10, 20241 min read
“Breaking internal silos to ensure patient centricity is a key focus company-wide” (webinar)September 30, 2022March 27, 20251 min read
Get beyond sociodemographic twins … to shared experiences of lifeMay 24, 2022December 10, 20241 min read
CXN Live: Customer journey management 2022 – free online event (Apr 13-15)March 24, 2022August 21, 20232 min read
CXN Live: Customer self-service 2022 – free online event (Mar 29-30)February 24, 2022August 21, 20232 min read
How Toyota GB uses VoC to improve the customer experience (video)February 1, 2022March 26, 20251 min read
CXN Live: Voice of the customer 2022 – free online event (Feb 15-17)January 27, 2022December 10, 20242 min read
Predictive CX 2022 – free online seminar by CX Network (Jan 25-26)January 14, 2022August 21, 20232 min read
Blake Morgan’s 10 stats that show the power of the CX industryJanuary 2, 2022December 10, 20241 min read
5 key actions to help a CX leader stay ahead of market disruptionDecember 27, 2021September 26, 20221 min read
