Providing proof of CX commercial value @2024 CXM for Life ScienceApril 8, 2024December 3, 20242 min read
“How to find the right digital channels to deliver exceptional customer journeys?”March 7, 2024December 3, 20241 min read
Using Metrics to Communicate Commercial Value of CX @2024 Annual CX ConferenceFebruary 26, 2024December 3, 20242 min read
Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conferenceNovember 13, 2023December 10, 20241 min read
Speaking about Roche trailblazing Pharma VoC @2023 CXM for Life ScienceAugust 15, 2023December 10, 20241 min read
“Delivering Customer Experiences That Connect in a Post-Pandemic World” (webinar recording)October 6, 2022December 10, 20241 min read
CXN Live: Customer journey management 2022 – free online event (Apr 13-15)March 24, 2022August 21, 20232 min read
CXN Live: Customer self-service 2022 – free online event (Mar 29-30)February 24, 2022August 21, 20232 min read
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022February 7, 2022March 25, 20251 min read
CXN Live: Voice of the customer 2022 – free online event (Feb 15-17)January 27, 2022December 10, 20242 min read
Predictive CX 2022 – free online seminar by CX Network (Jan 25-26)January 14, 2022August 21, 20232 min read
Meet me @CX for Life Science virtual conference on Dec 9/10November 12, 2021December 3, 20241 min read
“CX transformation: the metrics that matter” (webinar recording)November 8, 2021August 21, 20231 min read
Reuters seminar on “Becoming a CX Visionary” featuring CVS Health & BloomfireOctober 26, 2021December 10, 20242 min read
