An Executive Guide to Spotting Real Customer Experience vs Department TheaterSeptember 12, 2025September 12, 20251 min read
I am going to close the loop @Reuters Pharma 2025 with the taking-action model of Roche VoCMarch 26, 2025August 27, 20252 min read
Webinar on Patient Experience Management (PXM) & the Evolution of Digital Patient EngagementJanuary 31, 2025March 27, 20251 min read
How to move Pharma CX from good to gorgeous (podcast episode)October 25, 2024March 25, 20251 min read
“How customer feedback helps travel and tourism prepare for peak season”September 23, 2024August 27, 20252 min read
“I just need to know that our NPS score is higher than the one of …”June 27, 2024August 8, 20255 min read
Providing proof of CX commercial value @2024 CXM for Life ScienceApril 8, 2024December 3, 20242 min read
Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial valueApril 2, 2024March 27, 20252 min read
“How to find the right digital channels to deliver exceptional customer journeys?”March 7, 2024December 3, 20241 min read
Using Metrics to Communicate Commercial Value of CX @2024 Annual CX ConferenceFebruary 26, 2024December 3, 20242 min read
Jeff Bezos: “Be worried about customers not competitors” (video)January 3, 2024August 27, 20251 min read
Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conferenceNovember 13, 2023December 10, 20241 min read
Are you paying for transformation to fail?, panel discussion @2023 Indegene Digital SummitSeptember 22, 2023June 26, 20241 min read
